When do I get paid?
Host payment - we call it payout - is only done after check-in. Payouts are issued every Wednesday at approximately 2pm CET* for the previous week’s guest check-ins. Payout is handled via Stripe, a PCI certified global online payment processing system.
* It is important to note that payouts are dependent on Stripe’s processing times.
Example 1: If your check-in occurs shortly before the Wednesday payout and Stripe did not process it before 2pm, you will receive payout the following Wednesday at approximately 2pm CET.
Example 2: If a guest checks in to your property on a Thursday afternoon, your payout will be initiated the following Wednesday at approximately 2pm CET. The same applies to all other check-ins that occur after Wednesday 2 pm CET.
How do I get paid?
Payments are processed through Stripe, a PCI certified global online payment processing system. Direct deposit is the only payout option available at the moment, and it typically takes 1-3 business days for payouts to reflect on your bank statement.
It’s simple to connect and set up your Stripe account in the dashboard, or change your existing Stripe account settings.
I haven't received my payout
If you don’t see your funds on your bank statement after the allocated time for payouts following the previous week’s check-ins, there might be two main reasons:
- Account verification: Please check both your Dashboard and the email you received from Stripe when setting up your account to see if we requested additional information to verify your identity and complete setting up your account.
- Additional bank processing time: It typically takes 1-3 business days to process payouts. Depending on your bank and special circumstances - such as holidays - it could take more time. Once your bank has finished processing your payout, the funds will automatically transfer to your account.
We’re here to help if you need assistance regarding your payouts. Reach out byor by emailing us at hello@campanyon.com.